Shipping & Returns
✦ STORE POLICY
Clear rules on delivery, cancellations, returns and refunds, so you know exactly what to expect before you buy.
12 hours
to cancel an order, if it hasn't shipped
Always
a fix for faulty, damaged or wrong items
14 days
change-of-mind returns on items we ship ourselves
5 business days
to refund once a return or cancellation is approved
Shipping
We ship Australia-wide. Orders are processed within 1 to 3 business days. Delivery times depend on the product
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Products shipped by our own team: usually 2 to 6 business days after dispatch, depending on your location. Remote areas can take longer.
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Products shipped by our supplier: usually 10 to 15 business days after dispatch. Supplier items can arrive in separate parcels.
Shipping charges are shown at checkout before you pay and depend on your location and the items in your order. You will receive an email with a tracking number once your order ships. Delivery times are estimates, not guarantees. Busy periods such as Ramadan, Eid and the end-of-year season can add delays.
Cancelling an order
You can cancel an order within 12 hours of placing it, as long as it has not been shipped. Use the cancellation request form, or email Info@salaambros.com.au with your order number.
If your order has already shipped it cannot be cancelled, but you can return it under the rules below. Approved cancellations are refunded to your original payment method within 5 business days.
Returns and refunds
Faulty, damaged or incorrect items
If your item arrives faulty, damaged, not as described, or is not the item you ordered, contact us and include your order number and photos. We will offer a replacement, repair or refund, as appropriate. We pay for return postage in these cases.
Change of mind
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Items we ship ourselves can be returned within 14 days of delivery if they are unused, unworn and in their original packaging. You pay the return postage. We refund the item price once we receive and inspect the item. Original shipping is not refunded.
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Items shipped by our supplier are not eligible for change-of-mind returns. This is stated on each product page.
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Digital downloads cannot be returned or refunded once downloaded, unless they are faulty.
How to start a return
Use the return request form, or email Info@salaambros.com.au with your order number, the item, the reason and, for a fault or wrong item, photos. We reply within 2 business days. Please do not send an item back before we approve the return and give you instructions.
How to start a return
Approved refunds are paid to your original payment method within 5 business days of approval, or of us receiving your return where one is needed. Your bank may take extra time to show it.
Your rights under Australian law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact
Email Info@salaambros.com.au or fill the contact form. We are based in Brisbane, Australia.
