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Cancel an order
✦ ORDER HELP
Changed your mind? Tell us your order number and we'll sort it out, quickly and with no fuss.
1
Tell us the order
Enter your order number and the email you used at checkout.
2
We check it
If it hasn't shipped, we cancel it. We reply the same working day.
3
Get your refund
Paid back to your original payment method within 5 business days.
Before you cancel
12-hour window. Cancel within 12 hours of placing your order.
Not shipped yet. Once an order is on its way it can't be cancelled, but you can return it.
Refund in 5 business days to your original payment method.
Confirmation by email once we've processed your request.
Need a hand?
Questions about an order that has already shipped? Email us and we'll help
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